Help & support
Telstra Business Centre
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If you don't have a phone number or you need a new one, we'll set it up.
If you have a phone number from a different carrier that you wish to keep we can switch it over for you.
If you're an existing Telstra ADSL customer who is now eligible for an nbn™ service, you can migrate to nbn™ and keep your existing phone number.
We'll arrange a new number & broadband service for you.
You are eligible for an upgrade on your lease plan
Unfortunately, you are not eligible for an upgrade on this plan. If you continue, you must set up a new plan on a new phone number.
Please contact us, if you wish to discuss it further. Click here.
Note: if the existing number is on a lease plan but it is not eligible you cannot take up a new contract on that number. A number is eligible for an upgrade when it has Business Lease Assure or it has exceeded 12 months from the start date of contract term.
Not returning your leased phone? Contact us on LiveChat
How do I find my IMEI number?
The fastest way to find your IMEI number on any device is to dial *#06#
The IMEI can also be found printed on most devices–check your
manufacturer's guidelines for the location of your device's IMEI number.
If you can't find your IMEI, you will need to complete your upgrade at
your nearest Telstra Business Centre.
What is an IMEI number?
The IMEI is the unique 15 digit number given to mobile devices. It can
appear as any of the following sequences:
Can power on.
The screen and casing is free of any cracks, heavy scratches and chips, or missing/damaged parts.
The phone is completely unlocked from all device tracking
software and carrier locks.
The screen has slight cracks and the phone has no missing/damaged parts.
The phone is completely unlocked from all device tracking software and carrier locks.
Can't power on.
The screen is severely cracked or there's missing/damaged parts
The fee for returning your phone is based on your responses. If the phone is returned in a condition other than stated, additional charges may apply
How is this fee calculated?
You will receive instructions via email on how to return your current phone when you submit your order.
What happens if I return my device in a condition other than stated?
If your device is damaged upon return, you will be required to pay $229 (minor damage), or up to $499 (if damaged beyond repair). You may be able to make an offer to buy your device from us at fair market value (to be advised at the time).
The SIM card must be removed and the device reset to factory settings so that personal or confidential information is deleted. All activation/locking features must be disabled and you must provide any documentation reasonably required to show it is the correct device. Otherwise a fee of up to $499 applies.
What happens if I don't return my device?
If you fail to return your device within 14 days of upgrading your device, you must pay a non return fee based on the fair market value of the device (to be advised at the time) plus 20%.
If you fail to return your device at the end of the DLC term (subject to our approval), you must continue to pay the monthly payment for your device and Plan (including any Business Lease Assure fees) for up to 6 months after which, if still not returned we will charge you a device non return fee equivalent to the fair market value of the device (to be advised at the time).
Which speed is right for me?
Multi-user access to super-fast internet streaming HD video, video conferencing, publishing hi-res images and backing up large data files to the cloud. Typical minimum speeds during business hours - 80 Mbps (download) and 30 Mbps (upload).
Access for multiple users to stream video, publish images and back up data to the cloud. Typical minimum speeds during business hours - 40Mbps (download) and 15 Mbps (upload)
For all NBN TechnologiesBased on the speed tier you have chosen or is included in your plan, your typical minimum estimated speed during business hours can be found at the following webpage, https://www.telstra.com.au/business/nbn-speeds. Please be aware your actual speeds may be less than this due to your business set up and how and when you use the internet.
What is professional installation?
Get up and running with our professional installation service for just $240 where a Telstra technician will visit your premises.
What is a directory listing?
If you list your details, your name, address and phone number will be published in the
printed and online White Pages and Directory Assistance.
Your Caller ID will also be visible to people when you call.
Upgrade your modem to enjoy faster Wi-Fi with the latest Wi-Fi AC technology
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Get 1GB of mobile data
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*Minimum total cost $720 for 24/mths in addition to your business bundle. Data for use in Australia.
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