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No payment details will be collected for this order, we'll invoice you.
What you'll need to complete the order
If you don't have a phone number or you need a new one, we'll set it up.
If you have a phone number from a different carrier that you wish to keep we can switch it over for you.
If you're an existing Telstra customer andyou want to changeyour Telstra plan(including leases orupgrading your phone),your phone numberwon't change.
We'll set up a new service number for you
Paying off your existing device?
You will need to pay off your existing device, call us on 1300 256 986 for an estimate.
This lease plan may be eligible for an upgrade
Unfortunately, you are not eligible for an upgrade on this lease plan.
Please contact us on LiveChat if you wish to continue
Note: if the existing number is on a lease plan but it is not eligible you cannot take up a new contract on that number. A lease is eligible for an upgrade when it has Business Lease Assure or it has exceeded 12 months from the start date of contract term.
Not returning your leased phone? Contact us on LiveChat
How do I find my IMEI number?
The fastest way to find your IMEI number on any device is to dial *#06#
The IMEI can also be found printed on most devices–check your manufacturer's guidelines for the location of your device's IMEI number.
If you can't find your IMEI, you will need to complete your upgrade at your nearest Telstra Business Centre.
What is an IMEI number?The IMEI is the unique 15 digit number given to mobile devices. It can appear as any of the following sequences:
Can power on.
The screen and casing is free of any cracks, heavy scratches and chips, or missing/damaged parts.
The phone is completely unlocked from all device tracking software and carrier locks.
The screen has slight cracks and the phone has no missing/damaged parts.
Can't power on.
The screen is severely cracked or there's missing/damaged parts
The fee for returning your phone is based on your responses. If the phone is returned in a condition other than stated, additional charges may apply
How is this fee calculated?
You will receive instructions via email on how to return your current phone when you submit your order.
What happens if I return my device in a condition other than stated?
If your device is damaged upon return, you will be required to pay $229 (minor damage), or up to $499 (if damaged beyond repair). You may be able to make an offer to buy your device from us at fair market value (to be advised at the time).
The SIM card must be removed and the device reset to factory settings so that personal or confidential information is deleted. All activation/locking features must be disabled and you must provide any documentation reasonably required to show it is the correct device. Otherwise a fee of up to $499 applies.
What happens if I don't return my device?
If you fail to return your device within 14 days of upgrading your device, you must pay a non return fee based on the fair market value of the device (to be advised at the time) plus 20%.
If you fail to return your device at the end of the DLC term (subject to our approval), you must continue to pay the monthly payment for your device and Plan (including any Business Lease Assure fees) for up to 6 months after which, if still not returned we will charge you a device non return fee equivalent to the fair market value of the device (to be advised at the time).