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A physical SIM is a plastic SIM card that you insert into your device.
An eSIM is a digital SIM that’s downloaded onto a compatible device through a QR code.
eSIM is only available in compatible devices. Please check your device is eSIM compatible before proceeding.
You will need to pay the remaining balance on your device, call us on 1300 256 986 for an estimate.
Need to return your leased phone? Chat with us.
StayConnected Advanced is a repair and replacement service for phones, tablets and 2-in-1 laptops.
Replacement device is usually refurbished. Dispatched by next business day. Replacement can be sent overseas. Call 13 22 00 for shipping fee quote.
Screen repair cost:$59 on eligible handsets and tablets (2-in-1 laptops excluded).
Please note: You can only add on this service now. It can’t be added on later.
You can restore your backed-up data via the Telstra Device Care app^.
Things you need to know: To receive your replacement device by the next business day, the device must be in stock and ready to ship and the service request must be lodged by 3pm AEST.
Screen repair devices are excluded from next day delivery. You are eligible for up to two device exchange, replacement or repair requests in each 12 months from the date of registration. Terms and conditions apply.
^Telstra Device Care app is only compatible on iOS & Android.
Eligible destinations are Bangladesh, Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Japan, Lebanon, Malaysia, New Zealand, Norway, Pakistan, Puerto Rico, Romania, Singapore, South Korea, Spain, Sweden, US Virgin Islands, USA, UK and Vietnam.
A Telstra Locator subscription lets you attach a Telstra Locator Tag to your things and use the Telstra Locator App to help find them. The app can even help you search for a linked, compatible smartphone or tablet.
You can locate up to 10 tags and compatible devices. To locate more items, you can buy Expansion Packs and extra tags.
Telstra Locator subscription and compatible SIM enabled iOS or Android device required. One Telstra Locator Subscription per Telstra customer account.
Wi-Fi Tag requires a home or office broadband connection with a Wi-Fi enabled modem to set up and use. Data charges may apply.
For use in Australia. Data charges may apply. Android is a trademark of Google LLC.The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Telstra Corporation Limited is under license.