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StayConnected Advanced is a repair and replacement service for phones, tablets and 2-in-1 laptops.
Replacement device is usually refurbished. Dispatched by next business day. Replacement can be sent overseas. Call 13 22 00 for shipping fee quote.
Screen repair cost:$59 on eligible handsets and tablets (2-in-1 laptops excluded).
Please note: You can only add on this service now. It can’t be added on later.
You can restore your backed-up data via the Telstra Device Care app^.
Things you need to know: To receive your replacement device by the next business day, the device must be in stock and ready to ship and the service request must be lodged by 3pm AEST.
Screen repair devices are excluded from next day delivery. You are eligible for up to two device exchange, replacement or repair requests in each 12 months from the date of registration. Terms and conditions apply.
^Telstra Device Care app is only compatible on iOS & Android.